Last updated: 6 March 2025
The short version: We collect only what we need to run the Service. We never sell your data. Your journal entries and coach conversations are private to your couple. You can delete everything at any time.
BetterUs ("we", "us", "our") operates the BetterUs mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
By using BetterUs, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at hello@betterus.app.
We collect the minimum data necessary to provide the Service. Here is a summary of what we collect and why:
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Account data | First name, email address, hashed password | To create and manage your account |
| Onboarding data | Love language, conflict style, stress response, relationship goals, and other preference fields you complete during setup | To personalise your experience and your partner's Love Profile |
| Journal entries | Your responses to daily prompts and follow-up messages within a journal thread | To power the journal reveal feature and generate AI insights |
| Mood logs | Mood label, intensity score, optional personal note, and timestamp | To display your mood to your partner and generate mood trend charts |
| Coach conversations | Messages you send to and receive from the AI Relationship Coach | To maintain conversation context within a session and allow you to resume past sessions |
| Spark and date activity | Which sparks and shared connections you have completed or saved | To track streaks, calculate relationship radar scores, and personalise suggestions |
| Device token | Firebase Cloud Messaging token for your device | To send you push notifications related to in-app activity (partner mood, journal reveals, etc.) |
| Usage data | App version, general usage patterns (no detailed analytics or screen recording) | To diagnose issues and improve the Service |
We do not collect your location, contacts, camera, microphone, or any other device permissions beyond push notification access.
We use the data we collect for the following purposes only:
We do not use your data for advertising, profiling, or any purpose not listed above.
We do not sell your personal data. We share limited data with the following third-party service providers solely to operate the Service:
We may also disclose your information if required to do so by law or in response to a valid legal request (such as a court order or government authority), or to protect the rights, property, or safety of BetterUs, our users, or the public.
BetterUs uses AI (powered by Anthropic's Claude) to generate journal insights, daily prompts, spark suggestions, and coach responses. When you interact with AI features:
Important: The AI Relationship Coach is not a substitute for professional therapy or counselling. If you are experiencing a mental health crisis or domestic abuse, please contact a qualified professional or emergency service.
BetterUs sends push notifications to keep you informed of partner activity. Notifications are sent for events including:
You can control which notifications you receive from within the app under Settings → Notifications. You can also disable all notifications at the device operating system level at any time.
Your device notification token is stored securely and is only used to route notifications to your device. It is not shared with third parties other than Firebase (see Section 4).
We retain your data for as long as your account is active. Specifically:
We take the security of your data seriously. Our measures include:
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you become aware of a security issue, please contact us immediately at hello@betterus.app.
Depending on your location, you may have certain rights regarding your personal data. These may include the right to:
To exercise any of these rights, contact us at hello@betterus.app. We will respond within 30 days. We may need to verify your identity before processing your request.
You may also delete your account directly from within the app. Account deletion triggers permanent removal of all associated personal data within 30 days.
BetterUs is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has created an account, please contact us at hello@betterus.app and we will delete the account and associated data promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address on your account) and/or by displaying a prominent notice in the app, at least 14 days before the changes take effect.
The "Last updated" date at the top of this page reflects when the policy was last revised. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
BetterUs — Privacy
Email: hello@betterus.app
Website: betterus.app
We aim to respond to all privacy-related enquiries within 5 business days.